Helps & FAQs

Frequently Asked Questions (FAQs)

Welcome to The Haven Store FAQs! Below are answers to the most commonly asked questions. If you need further assistance, please contact our customer support team.

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal.

Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled or modified within 24 hours of purchase. Please contact our support team as soon as possible.

2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the UK.

Q: How long does delivery take?
A: Delivery takes between 5 to 12 working days.

Q: Do you ship internationally?
A: Currently, we only ship within the UK.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in original packaging.

Q: How do I initiate a return?
A: Contact our support team at support@thehavenstore.co.uk with your order details.

Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after receiving the returned item.

4. Product Information

Q: Are the products you sell genuine?
A: Yes! We ensure that all products are authentic and sourced from trusted suppliers.

Q: What should I do if I receive a damaged item?
A: Please email our support team with photos of the damaged product for a replacement or refund.

5. Customer Support

Q: How can I contact you?
A: You can reach us via:

Q: What are your customer support hours?
A: Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday & Bank Holidays: Closed

If you have any other questions, feel free to reach out to our team. We’re happy to help!

The Haven Store Team