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Last Updated: 1st January 2025
Thank you for shopping with The Haven Store. We aim to provide fast and reliable shipping across the UK with free delivery on all orders. Please read our shipping policy carefully before placing your order.
We currently ship to all locations within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not ship internationally at this time.
We are pleased to offer FREE SHIPPING on all orders.
Estimated Delivery Time: 5 to 12 working days.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather or courier delays.
Orders are processed within 1-2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking details once your order has been dispatched.
We do not ship to PO Boxes or BFPO addresses.
Certain remote areas may experience longer delivery times.
Age-restricted items require proof of age upon delivery.
If your order is delayed, lost, or arrives damaged, please contact our customer support team at [Customer Support Email] within [X] days of the expected delivery date.
Lost Orders: We will work with the courier to locate your parcel. If the order cannot be found, we will issue a replacement or refund.
Damaged Orders: Please provide photos of the damaged item and packaging to process a replacement or refund.
For information on returning an order, please refer to our Returns Policy [Insert Link].
If you have any questions about our shipping policy, feel free to contact us at:
Email: thehavenstore.co.uk@gmail.com
Phone: +447961637351
Live Chat: Available on our website during business hours.
The Haven Store reserves the right to update this policy at any time without prior notice.
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